Frequently asked questions

Everybody's favourite part of a website. The questions you weren't sure about asking or didn't even know to ask... all here, for your reading pleasure.

Paying with Osko
How do I use Osko®?

With Osko, you don't need to do a thing. Osko payments are made within your online banking, typically built into the ‘Pay Anyone’ section. If you see Osko at the end of your next bank transfer or in your transaction history, you'll know your money has been sent or received fast, no matter the time or day! Check to see if your bank offers Osko and enjoy the benefits of fast payments.

How does PayID work with Osko?

You can make Osko payments to either a PayID or a BSB and Account Number depending on the bank. A PayID allows customers to register an easy-to-remember piece of information, such as a phone number or email address to use in place of a BSB and Account Number. Find out more about PayID.

How will I know who I can pay?

Just ask the person you want to pay if their bank offers Osko Payments. Then you can ask for their PayID (if they don’t have one get them to set one up!), or BSB and Account Number. Search to see if a bank offers Osko. Too easy!

How secure is Osko Payments?

Relax. Osko is implemented using your bank’s own security standards together with the best industry standards and is backed by BPAY, so you know it's safe.

Where does the name Osko come from?
Osko is a new word created for a new way to send and receive money in under a minute.
How is Osko by BPAY different from BPAY?

Osko and BPAY are both found within your online banking platforms. Osko sends transfers fast between participating banks, which is perfect for when you need to get a fast payment over to someone. On the other hand, BPAY is a bill payment method that allows you to pay and manage bills easily from the security of your online banking. For more information, visit BPAY.

Where do I find details about Osko in a PDS?
Fast payments? Yes please! To learn more about how Osko works in your bank, head to your bank's website where you’ll find their Product Disclosure Statement so you can decide whether Osko is right for you.
Osko Payment query?
Is a payment taking longer than a minute to process?

We're sorry to hear! From time to time your bank may experience technical difficulties which can cause delays in sending or receiving Osko payments. As Osko payments are made within your online banking, please contact your bank directly if you need more information.

Did you accidentally pay the wrong person?
If you have accidentally paid the wrong person, please contact your bank as soon as possible as they have processes in place to manage payments made to the wrong bank account.
Still need help?
Osko payments are made within your online banking and to protect your privacy, we don't hold any personal information related to your Osko payment. Please contact your bank for assistance on an Osko transaction. you will need to.
Offer Osko to your customers
Osko payments are all made from within your online banking. To offer Osko to your customers, please contact your bank . If you have contacted your bank and still have questions, please fill in the below.